Frequently Asked Questions

How can I find out if I'm eligible for care at AHS?

For questions regarding eligibility for care, please contact Financial Counseling at 510-437-4961.

How do I make an appointment?

To make an appointment to see a primary care physician, please call 510-437-8500.

I just received a bill, but I have insurance coverage, what should I do?

Please contact Billing at 888-850-0563.

How do I see a specialist?

Your primary physician and/or emergency room physician must make the recommendation, known as a “referral” to see a specialist. Please make an appointment to see your primary physician, so he/she can make a proper diagnosis and refer you to a specialist if necessary.

What medical services do you offer?

Please visit Our Services page to learn more.

I want to compliment an employee or file a complaint, who should I talk to?

Please fill out the online submission form or contact Patient Affairs at (510) 437-4108.

How do I request my medical records?

You must make the request in person at Highland Hospital. For more information, please call 510-437-4469.