Visitor Information

Just Announced: NextBus Now Available  

New: Visit the Mandela MarketPlace at Highland Hospital Wednesdays from 2:30-3:30 p.m.

Hospital Hours

Medical-Surgical Floors 

Regular hospital visiting hours 11:00am - 8:00pm.
If additional hours are needed, special arrangements can be made with the Nursing Supervisor

Intensive Care Unit

Visitation is allowed around the clock, but is based upon patient condition. A special waiting room is reserved for ICU visitors off the Main Lobby, 4th Floor, Hospital Tower (Building H). Nursing staff will call visitors from the waiting room. Number of visitors and duration of visits will be limited. Visitors over the age of 16 are permitted in the ICU.

Step Down Unit

Visitation is allowed around the clock, but is based upon patient condition. Visitors must wait in the Main Lobby, 4th Floor, Acute Tower, until they are called to the unit. Number of visitors and duration of visits will be limited. Visitors over the age of 16 are permitted in the SDU, but special arrangements can be made for younger visitors.

Bright Beginnings Family Birthing Center

(Includes Nursery, Neonatal ICU, OB, and Labor and Delivery)
Regular hospital visiting hours 11:00 am - 8:00 pm.
If additional hours are needed, special arrangements can be made with the Nursing Supervisor.
 
When mother is in labor, her significant other can stay overnight, through arrangement with the Nursing Supervisor.

Cafeteria, Vending and Gift Shop

Cafeteria

The Highland Hospital cafeteria is located on the 3rd floor of the Highland Care Pavilion.

Hours: 8am - 6pm

Breakfast: 7am  9am
Lunch: 10am - 3pm

Vending Machines

Vending machines available in the following locations:

  • Cafeteria
  • Main Lobby, 4th Floor, Hospital Building
  • Atrium, 3rd Floor in the Service Building

Gift Shop


Our gift shop is located on the Highland Campus, 4th Floor (Street Level) in the lobby area of the Hospital Building (Building H). The shop sells cards, snacks, and small gifts as well as personal grooming items and other conveniences for patients and visitors.

Note: The Gift Shop is staffed by volunteers, so hours may vary based on volunteer availability.
Monday – Friday : 8:30 am – 5:00 pm  (and occasionally to 7:00 pm if volunteer staff is available)
Saturday and Sunday: 10:00 am - 6:00 pm

Visitor Parking

Highland visitors may park in the public garage at 14th Ave. and E. 31st St. There is a fee for parking, and there are no in-and-out privileges. Garage levels P5 and P6 connect directly to the hospital.

If the garage is full, street parking is available; please pay close attention to signs which limit hours of parking. Please click here for a map of street cleaning times and locations. 

Location

Highland Hospital
1411 East 31st Street
Oakland, CA 94602
(510) 437-4800

View Larger Map

 

Public Transportation

The easiest route to Highland Hospital by public transportation is to take BART or bus to the Lake Merritt BART station, then transfer to the free Highland shuttle van which runs directly to the hospital. Look for the white van with the "Alameda County Medical Center" logo, looping through the BART parking lot at 8th Street and Oak Street every 12 minutes on weekdays, from 6:00 a.m. to 8:00 p.m.

AC Transit Bus Route 62 stops at the entrance to Highland Hospital. AC Transit Bus Route 11 stops one block away on 14th Avenue at E. 31st Street. For schedule updates, call 511 and say 'Public Transportation' or visit 511.org.